Contact Us
Got a question about one of the casino apps we cover, spotted something out of date in a review, or want to flag an issue with how a bonus actually played out on your phone? This page explains how to reach Casino Apps and what we can (and can't) help with.
How to Reach Us
The best way to contact Casino Apps is by email at [email protected]. Whether it's a correction, a question about our ratings, or feedback on a specific app's mobile performance, send it over and we'll get back to you as soon as we can. We read every message, though response times can vary depending on volume.
What We Can Help With
Casino Apps is an independent review and comparison site. We research and rank real-money casino apps on things like app performance, game variety, bonus terms, banking, and licensing — we don't operate any casino, hold player funds, or process deposits and withdrawals. That means there are things we're well placed to answer, and things that need to go elsewhere.
- Questions about how our editorial ratings work and what goes into them
- Corrections or updates if an app's offer, terms, or availability has changed since we last reviewed it
- Feedback on your own experience downloading or using an app we've featured
- General suggestions for what to cover or compare next
- Reports of broken links, outdated bonus figures, or anything that reads inaccurately
What to Contact the Casino Operator About Instead
For anything account-specific — a deposit that hasn't landed, a withdrawal delay, a bonus that didn't apply correctly, identity verification (KYC), or closing an account — you'll need to contact the operator directly through the support channel inside their app or website, not us. We don't have access to any player's account, balance, or transaction history, so we're not able to intervene in individual disputes. Most of the apps we cover offer live chat or email support directly through the app; that's always the fastest route for account or payment issues.
If You're Worried About Your Gambling
If gambling has stopped feeling fun, or you're spending more time or money than you meant to, that's worth taking seriously and it's not something we can advise on by email. Our Responsible Gambling page has practical tools and support options, and you can also call the National Problem Gambling Helpline at 1-800-GAMBLER, free and confidential, any time. Real-money casino games are entertainment, not a way to make money, and the outcome of any bet is never guaranteed.
Before You Write In
A few checks that often save a back-and-forth:
- If your question is about a specific app's bonus terms or wagering requirements, check the offer details shown next to that app's listing first — conditions can change and we update them when we're notified
- If it's about eligibility or licensing, our reviews note what's publicly available for each operator; we won't be able to confirm anything beyond that
- If you're outside the US or looking at non-US-facing sites, note that our coverage and comparisons are built around the US market
For background on who puts this site together and how we approach reviews, see our About Us page. Our Terms and Conditions page covers how the site itself operates, including the limits of the information we provide.
A Quick Note Before You Get in Touch
Nothing on shirokiya.com is financial advice, and no message we send back should be read as a promise about winnings, payout speed, or bonus eligibility — those depend entirely on the operator you're dealing with. Real-money casino apps are intended for adults aged 21 and over in jurisdictions where online gambling is permitted; if you're not sure whether that applies to you, that's a question for the operator's own terms, not for us.
We're happy to hear from readers, and honest feedback — including complaints about an app we've rated highly — genuinely helps keep our reviews useful. Just reach out at [email protected] and we'll take it from there.